NZI Services

The Situation

MANAGING AN ON-THE-GO WORKFORCE IS COMPLEX NZI

Services is a full-service station imaging company, working at fuel stations located throughout the service area to install signage and lighting, as well as manage other exterior needs. With 24 employees, the company continues to experience growth and partner with other organizations to accommodate their needs.

Since the company’s employees work at different sites, they required a timekeeping solution that was accessible from anywhere. A user-friendly mobile app was an absolute must, thanks to the on-the-go workforce that includes people of varying skill levels with technology. This growing full-service fuel station imaging company needed a timekeeping solution that supported their 24 on-the-go employees with access to support.

THE NEED FOR BETTER SUPPORT

Astin Adams, Director of Operations at NZI Services, is responsible for the day-to-day business tasks, along with financial decisions for the company as a whole. Although a time and labor solution was in place, she struggled mightily with poor customer service and a lack of responsiveness.

“I could never get in touch with anyone at the company we used previously,” she explained. “We ran into an issue about how that company handled our taxes and the way things were set up. Despite the sense of urgency that comes with things like payroll and taxes, I could never get a response from anyone. That was the final straw.”

Astin expressed her disapproval with the way things were managed at the previous timekeeping company, as well as the way things were falling through the cracks. She set out to find a better solution, spending about a year on the research process.

The Solution

After researching multiple options, Astin found WorkforceHub, which turned out to be the ideal solution for the company’s needs. With a responsive mobile app that was easy to use for all technicians, along with reasonable pricing, WorkforceHub solved some of her concerns.

But beyond the functionality of the product, Astin wanted to be sure that she would have access to support when she needed it. And WorkforceHub has delivered in this aspect as well. The implementation process was incredibly seamless.

“I sent my login information from the other company to support, and they handled everything for me. The process was much easier than the last time I switched,” said Astin. When she ran into questions, clarification and assistance were provided immediately, ensuring that every member of the team could get up and running quickly.

TIMEKEEPING ACCURACY FOR MOBILE EMPLOYEES

As mentioned, one of the key features needed by NZI Services was the option to clock in and out from anywhere. The mobile is highly intuitive, and the employees were able to get set up with no issues. They can record their punches, request time off, and revise existing requests for time off, putting more responsibility on them to manage their own information. And with no complaints coming from members of the team, Astin knows that things are running smoothly.

WorkforceHub serves as an excellent solution for managing employees at various locations. Geofencing tools further assist in ensuring that team members are where they are supposed to be when recording their hours worked.

SIGNIFICANT TIME SAVINGS

Another area where WorkforceHub has benefited NZI Services is payroll processing. Astin explained that the weekly payroll process used to take at least four to f ive hours, and she has been able to cut that amount of time in half since switching to WorkforceHub.

“In the other system, I had to approve every punch in and out. Now I can see an employee’s entire day and approve the full workweek with one click.”

She also doesn’t have to jump back and forth between systems or manually enter additional information, such as when an employee stays overnight and receives extra pay. That employee simply notes it on their end, putting more responsibility on the workforce to stay on top of their time.

Something else Astin appreciates about WorkforceHub is the affordable pricing. Beyond the reasonable per-employee, per-month cost, she can see the billing and knows what to expect. The prior company was adding fees and extra costs on top of the higher monthly expense, resulting in a significant hit to the company budget.

MAKE THE SWITCH

“I’m pleased all around,” said Astin. “I have been approached by other companies that offer time and labor tracking, and I’m just not interested.”

Whenever she has reached out for technical support, Astin has been happy with the responses. She got answers almost immediately, and another member of the team contacted her to ensure that her issue was resolved. “I appreciate that two-tier support system where you talk to one person, and then someone else follows up to make sure questions were answered.”

WorkforceHub is a powerful and highly intuitive time and labor solution that simplifies timekeeping for accurate payroll, every time. The result is improved efficiency across the entire organization. It’s ideal for busy employers who need to automate processes, streamline scheduling, ensure compliance, and reduce labor costs. Best of all, it’s built for small businesses and fits into nearly any budget.