Payroll Experts More Than Doubles Industry Customer Retention Rate with SwipeClock’s Workforce Management Solutions
June 23, 2015—Salt Lake City—SwipeClock today announced Payroll Experts, an award-winning national payroll and human resource services provider, has more than doubled the industry customer retention rate by enabling its clients with SwipeClock’s simple and affordable workforce management solutions. SwipeClock’s integrated solutions—TimeWorksPlus, TimeWorks Mobile, and TimeSimplicity—combine robust features, plug-and-play time clocks, and ease-of-use to automate workforce management tasks including time and attendance, scheduling, and leave management.
“After working with many of our clients, I’ve discovered the biggest challenge they face isn’t a lack of time, it’s a lack of efficiency that stems from using manual, paper-based processes,” said Cameron Lundgren, Vice President of Sales for Payroll Experts. “Because they have so much to do, executives and managers need to be more effective with the time they have.”
Manual processes are the main reasons for reduced efficiency. Not only does it take longer to accomplish day-to-day tasks like tracking employee time, verifying attendance, and scheduling workers, paper-based processes also result in more errors, which can be costly in today’s rapidly changing regulatory environment.
To help its clients become more efficient, Payroll Experts partners with SwipeClock to automate workforce management processes by deploying and supporting the company’s simple and affordable solutions. Because SwipeClock’s products are fully integrated, Payroll Experts’ clients can scale their overall workforce management solution as they grow to lower labor costs, comply with regulatory mandates, and maximize their profits.
“Partnering with SwipeClock is one of the keys to our success and high customer retention rate,” said Lundgren. “SwipeClock has done a great job of leading the way with its technology innovation with additions like Pinpoint GPS in TimeWorks Mobile and the integration of TimeSimplicity with TimeWorksPlus.”
One of Payroll Experts’ clients is a large charter school. Prior to SwipeClock, it took two and a half days for a team of people to create a single month-end report. Today, using the SwipeClock workforce management solution implemented by Payroll Experts, one person can create the same report in just a couple of minutes. These productivity gains are significant, especially for SMEs who have limited resources and a lot of work to get done.
The employees of Payroll Experts’ clients are also empowered and benefit from SwipeClock’s solutions. For example, TimeWorks Mobile has quickly become a favorite for the employees of Payroll Experts’ clients. With SwipeClock, employees can clock in and out, check PTO balances, and even request time off from their smartphones and tablets. About 50% of new Payroll Experts customers use TimeWorks Mobile. As the mobile work trend continues to grow, this percentage is expected to increase even further.
“Helping our partners succeed is the key to our own success,” said Terry James, Director of Marketing for SwipeClock. “Payroll Experts is a great example of a partnership where everyone wins. Payroll Experts is able to grow, while its clients can focus more time on making their businesses more successful. We are proud to have Payroll Experts as one of our long-time partners.”
SwipeClock is a leader in simple and affordable workforce management services. Our more than 1,000 partners have empowered more than 30,000 businesses to reduce labor costs, comply with regulatory mandates, and maximize profits. SwipeClock cloud products (WorkforceHUB, TimeWorksPlus, TimeSimplicity) and hardware clocks (TimeWorksTouch, TimeWorksTUFF and others) provide instant employee access to automated timekeeping, scheduling, leave management, HR dashboards, and other HR resources. With SwipeClock, employers transform labor from a cost of doing business to a competitive advantage.
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