9 Ways Workforce Management Helps Employees Love Their Jobs

workforce management | what is workforce management | WorkforceHub

Liz Strikwerda

Content strategist and corporate blogger (2000+ posts). Her work has been featured on G2's Learning Hub, Human Resources Today, Better Buys and over 500 business websites. She plays bluegrass mandolin and enjoys sailing her catamaran and hiking in the red rock wilderness of southern Utah. Connect with me on LinkedIn

Employee Timekeeping and Scheduling

Before we dive into our topic, let’s define workforce management.

What is Workforce Management?

Workforce management is a comprehensive strategy to optimize the performance of employees in an organization. Simply put, the goal is to have the right number of employees, with the right skills, working in the right positions, during the right shifts. It encompasses all people ops functions: recruiting, hiring, onboarding, time and attendance, employee scheduling, PTO management, benefits management, employee engagement, and learning and development.

Are you an employer researching workforce management solutions? Think your employees will resist? Or perhaps you need to convince leadership.

Either way, check out 9 ways that workforce management software will benefit your workforce. It will help you make the case to either group.

9 Ways Workforce Management with Benefit Your Team

1. Real-time Feedback

Workforce management (WFM) software with performance dashboards are popping up in many industries. For the most part, employers are discovering that employees love them.

Real-time feedback is powerful. As a result, it can make tedious jobs more interesting. Moreover, it can make interesting jobs downright exciting. Indeed, it can motivate employees to perform better.

See the Big Picture in Real Time

Performance dashboards provide a high level view. This is important because we all get distracted by processes and can forget the big picture. In other words, what we’re trying to achieve. Real-time analytics provide a constant reminder of the ultimate goal. When these objectives are measurable, they have an incredible impact.

Furthermore, workforce management dashboards are objective. They remove the subjectivity inherent in manager evaluations. Indeed, a level playing field prevents resentment.

Analytics help employees understand how they are doing. Tracking performance is the first step to improving productivity. Just as a fitness app makes a routine workout more enjoyable, performance feedback is a key motivator.

Infrequent performance reviews are not very effective. Real-time feedback allows employers to reward top performers more frequently. In some companies, it can be done on an hourly or daily basis. Even just the recognition of being on top of the board boosts confidence. Frequent recognition of top performers transforms the workplace environment.

Employers can also use workforce management analytics to design better training programs. This magnifies the benefits. When employees are better trained, they are more effective. Competency increases engagement in any job.

2. Put Employees in the Driver’s Seat

Workforce management software enables employee self-service. This transfers HR tasks to the employee. They can easily handle the routine workforce management tasks. After all, who doesn’t want to manage tasks that are necessary to receive a paycheck?

Employees are able to check their schedule, timecards, and accruals without having to go call Human Resources. Updating tax forms is quick and painless. No more relying on managers to circulate shift-change requests. Employees simply post requested changes on the online shift exchange. Empowerment gives employees a psychological boost that translates to better job performance.

3. Prevent Understaffing

Understaffing causes a lot of problems. It’s tiring for employees. To say nothing of frustrated customers that crank up the stress level. Moreover, employees can’t excel with unrealistic workloads. This leads to discouragement and low job satisfaction.

Workforce management scheduling software (like WorkforceHub) helps managers prevent understaffing. With the software, for example, managers can customize shift rules with necessary certifications, job codes, and employee availability. Furthermore, managers can set alerts for missed punches. If a manager needs to fill a shift quickly, they can access a dynamic list of qualified, available employees to cover. As mentioned, employees who want extra hours can see the open shift on the virtual trade board.

4. Remove the Overtime Burden

Overtime, like understaffing, takes a toll on employees. In the first place, it’s unhealthy both physically and mentally. Certainly, when employees are tired, they don’t perform well. This, in turn, leads to discouragement. Workforce management software can optimize shift planning to keep everyone on straight time. Or, at least managers can plan for overtime in advance.

5. Mobility is a Must

Most everyone uses mobile tech tools to make life easier. GPS helps us find our way, for instance. Coupon apps help us snag bargains. Indeed, our smartphones provide constant web access as we move around. It’s not surprising that we get frustrated if we have to use old-school tools at work.

Mobile WFM apps give workers 24/7 anywhere access. That is to say, employees can clock in, view their schedule, and access HR information. By all means, employers who provide easy mobile tools are more likely to retain tech-dependent employees.

Mobile workers can become much more efficient with mobile workforce management software. Algorithms help them plan routes in light of current traffic conditions. Machine learning optimizes processes so they improve over time.

6. Central Management Clears Up Confusion

How did Human Resources information end up tucked away in file cabinets? It has never made sense. Technology makes central document management easy.

With a unified system, employees can access timecards, schedules, PTO balances, and benefits information. Cloud-based WFM is not limited by device, time, or location. Employees can access information anywhere, anytime, on any device. Automatic messages inform employees about important issues. When everyone is communicated in the same system, it also promotes a sense of unity.

7. Shift Flexibility is the New Pay Raise

Workforce management affects employees lives outside of work, as well. Because managers can plan shifts better, it can improve work/life balance. For example, managers can accommodate schedule preferences. As mentioned previously, it also takes the hassle out of shift trading. When a shift opens up, employees who want extra hours can request it. This eliminates the need for a manager to beg unwilling employees.

Part-time employees can better juggle two jobs when their employers use WFM to avoid conflicts. Certainly, the events of the past two years have underscored that employees are loyal to employers that support their work/life balance.

Consider, also, that loyal employees progress in their jobs. Expertise increases confidence. There are no downsides!

8. WFM Measures Good Behavior

Conscientious employees are punctual. They don’t wander in ten minutes late every day. Plus, they make sure they clock out for unpaid breaks. They never stretch a 30-minute lunch to 45 minutes. Most importantly, they don’t dishonestly pad their timecard.

In large departments, managers don’t always notice the star performers. Workforce management software validates which employees are reliable. Then managers can reward accordingly. Workforce management allows employers to give credit where credit is due. Employees who are recognized for good behavior are happier about their jobs.

9. Employer Payroll Accountability

Workforce management software tracks employee time to the minute. This has important implications. Employers value the way it makes employees accountable for their time and attendance. But we can flip the script. Employees value the payroll accountability it imposes on their employers.

They know they will be paid extra when they come in early or stay late and that overtime pay will be correctly calculated. In addition, they have confidence that their accruals are tracked accurately. If benefits depend on full-time status, workforce management software can validate hours requirements. Payroll accountability brings peace of mind to employees.

Simplify HR management today.

Simplify HR management today.

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